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NYU Albert

Information system Rebranding

Redesigned website to help students easily find what they need.



Client, Year
NYU, 2023

Role
UX Research/UI Design

Duration
October 2022 - April 2023

Skills
UX Design, Visual Design

Tool
Figma

Team
Joann Myung& Sophie Lee (Designer)
Julia Attanasio (Product Manager)
Anthony Esguerra (Researcher)


Background
Students and advisors need quick access to accurate academic requirements in order to track student degree progress. For students, failure to find and/or utilize this information risks delayed graduation due to missed requirements, as well as general anxiety. For advisors, being able to efficiently track student progress facilitates proactive advising to better support students.

Overview
Our project revolves around reimagining the UX flow and gaining a deep understanding of our user base. We've not only simplified and modernized the NYU website for user-friendliness but also made it easily scalable to accommodate future enhancements. Users can now effortlessly navigate the information system, monitor their academic progress, chat with advisors, and track their degree requirements with precision.


Challenge
One of the pivotal challenges faced during the redesign of NYU Albert addressing the complexity of the organization, which encompassed numerous functions.

View case study︎︎︎



Can the student identify their status easily in the interface?





DESIGN PROCESS



RESEARCH

Interviewers & Online Surveys
  • 13 students 
  • 4 advisors


Affinity Diagram


︎︎︎


Empathy Map


INTERVIEW FINDINGS



INTERVIEW INSIGHTS
High-stress situations      
Students doesn’t know where to find their degree progress report.


Time sensitivity
More than 5 minutes is spent to find where fo find the degree progress report and 90% of students fails finding it and give up.


Quality of service    
Presentation of content is inconsistent and disorganized.






“More than 80% of students fails to find where degree progress report is in New York University’s Website(Albert.)”



RESEARCH ANALYSIS 

Needs
A clear system that displays a comprehensive and up-to-date summary of their completed / remaining degree requirements and other graduation requirements.


Pain points
Keeping track of degree requirements and finding courses that is needed. 


Goals
Quick and easy access to track student’s progress toward completing their degree requirements.

Opportunities
Personalized recommendations for course selections and career paths by analyzing student data, an integrated communications method with the student's advisor.



MAJOR CONFUSION


DESIGN REQUIREMENTS
Better Interface
See a better view of main page. It currently looks overloaded.

Make it Simple
All of the students wanted the feature to be simple, efficient, and fast. They are less willing to spend extra time to learn and use the feature.

Make it Smart
There should be a better way to contact with advisor through albert which would make a difference of emailing.

Straightforward
From the reserach, we learned how much student would of had better expeirnce in albert if they knew Degree progres report was visible.

STORYBOARD


TARGET USERS


JOURNEY MAP


EARLY DESIGN & ITERATION





WEB ARCHITECTURE



SOLUTION

Redesign Albert Website


Simplify and modernize the website, so that users can easily understand NYU information system. Customize the website to easily and accurately track their progress toward complete/ track their degree requirements.




FINAL PROTOTYPE

01. Enrolled courses

Ensuring clear visibility of enrolled courses.




02. My Advising Network

Providing the option for real-time chat with your advisor to enhance user experience.


03. Shortcuts

Incorporating time-saving shortcuts and the ability to mark favorites for student convenience.

04. Course Search 

The course search prototype is thoughtfully organized, presenting academic careers, majors, and the number of units in a single, easily navigable interface.




SYNTHESIS OF FINDINGS

Looking at our user needs/problem statement it seems that most of our user group utilizes spreadsheets to track progress which is a manual process and could be prone to errors or might not be updated often. The students want to make sure to graduate on time and advisers need to help them to do that. There could be a benefit to a centralized source for the information. Not easy to find where to look for their program requirements.

CONCLUSION
In our research, we have found that students will benefit from clear system but the school doesn’t provide a clear system. Student depend on lot of different sources of information and these are not uniform across schools and departments (internal website, adviser, orientation, spreadsheets, albert, degree progress report.)